--- title: FAQsporters description: Veelgestelde vragen van deelnemers, contactinformatie. --- [Skip to content](https://organizer.star-tracking.be/en-be/faqdeelnemer#main-content) - en\_BE - [fr-be](https://organizer.star-tracking.be/fr-be/faqdeelnemer) - [nl-be](https://organizer.star-tracking.be/faqdeelnemer) [![logo-header.08d6547b](https://organizer.star-tracking.be/hs-fs/hubfs/Imported%20sitepage%20images/logo-header.08d6547b.jpg?width=747&height=221&name=logo-header.08d6547b.jpg "logo-header.08d6547b")](https://www.star-tracking.be/) - [Bekijk alle events](https://www.star-tracking.be/homepage) - [Voor organisatoren](https://organizer.star-tracking.be) - [Over Star Tracking](https://organizer.star-tracking.be/missie) - [Contact](https://organizer.star-tracking.be/contact) - [Bekijk alle events](https://www.star-tracking.be/homepage) - [Voor organisatoren](https://organizer.star-tracking.be) - [Over Star Tracking](https://organizer.star-tracking.be/missie) - [Contact](https://organizer.star-tracking.be/contact) [Inloggen](https://www.star-tracking.be/login) - en\_BE - [fr-be](https://organizer.star-tracking.be/fr-be/faqdeelnemer) - [nl-be](https://organizer.star-tracking.be/faqdeelnemer) # ** FAQ ** ### Don't be afraid to ask questions. #### **Account & registration** ##### Do I need an account to participate in an event? Yes, once you've registered, you can easily sign up for all events with just one click. It's that simple! ##### Can I register multiple people for an event with one account? Absolutely! No hassle with multiple accounts. You can easily register your family, friends, or others with one account. ##### Can I cancel my registration and get a refund? It depends on the event. Contact the organizer for more information. They will assess what can be done.  ##### I lost my account, what should I do? If you remember your email address, simply click 'forgot password' for a new one. If you don't remember you email address, contact us via [info@star-tracking.be](mailto:info@star-tracking.be) and mention your account name. We'll loop up to your email address for you. ##### I can't manage to log in? Click 'forgot password' and set a new password with your chosen email address. If it still doesn't work, leave us a message at [info@star-tracking.be](mailto:info@star-tracking.be).  ##### I want an invoice of my registration, who can I contact? For an invoice, contact the event organizer. They can provide it if needed. #### **Our system** ##### Can I organize my own event? Absolutely! For more information, visit organizer.star-tracking.be. You can request a quote at organizer.star-tracking.be/offerte.  ##### How does your system work at an event? We use various systems to measure your time to the millisecond. Results are sent directly to our website in real-time, allowing you to find them online immediately after the competition. For supporters: follow the times live on our website to provide even more support to your athlete! #### **Questions before the event** ##### I did not get an email with my ticket. No worries! You can easily find and download your ticket through your account. Don't forget to bring your ticket (digital or printed) to the event as confirmation of your registration. ##### Can I modify my tickets (distance, details...)? Certainly! Email the changes you want to make to [info@star-tracking.be](mailto:info@star-tracking.be), specifying the relevant event. ##### Where and when will I get my start number? All details about you start number can be found on the event page. #### **Questions after the event** ##### Should I return my start number/ankle strap? No, feel free to keep them as a souvenir. Unless otherwise specified, of course! ##### My time/information is not correct. What should I do? Send your question to [info@star-tracking.be](mailto:info@star-tracking.be), and we'll make sure everything is accurate! ##### Ran the wrong number, ran a different distance, what should I do? Email the changes to [info@star-tracking.be](mailto:info@star-tracking.be) for the participated event. This way, we can correctly adjust your results. ##### I can't find my time, what should I do? Email your question to [info@star-tracking.be](mailto:info@star-tracking.be), and include your own results according to the data you have. We'll investigate the issue and resolve it #### **General questions** ##### I have a personal question. How can I contact you? Send your question to [info@star-tracking.be](mailto:info@star-tracking.be), and we'll try to address it as soon as possible. [Contact](mailto:info@star-tracking.be) [Vraag nu je offerte aan](https://organizer.star-tracking.be/offerte?hsLang=en-be) ### Bent u een bedrijf, een school of een vereniging? ### Selecteer de optie die het best bij jou past! ![Snelste-bedrijf](https://organizer.star-tracking.be/hubfs/Snelste-bedrijf.jpg) [Bedrijf](https://organizer.star-tracking.be/bedrijf?hsLang=en-be) ![School](https://organizer.star-tracking.be/hubfs/scholencross_don_bosco_halle_1.jpg) [School](https://organizer.star-tracking.be/school?hsLang=en-be) ![24708.jpg](https://organizer.star-tracking.be/hubfs/Imported%20sitepage%20images/24708.jpg.jpg) [Vereniging](https://organizer.star-tracking.be/vereniging?hsLang=en-be) [![Logo wijklopen liggend ingekleurd_0](https://organizer.star-tracking.be/hubfs/Logo%20wijklopen%20liggend%20ingekleurd_0.png "Logo wijklopen liggend ingekleurd_0")](https://www.zedelgem.be/wijklopen) [![Logo 10 bollen Loopcriterium van de kust 2021 zonder delhaize doorzichtig-1](https://organizer.star-tracking.be/hubfs/Imported%20sitepage%20images/Logo%2010%20bollen%20Loopcriterium%20van%20de%20kust%202021%20zonder%20delhaize%20doorzichtig-1.png "Logo 10 bollen Loopcriterium van de kust 2021 zonder delhaize doorzichtig-1")](https://organizer.star-tracking.be/nl/loopcriterium?hsLang=en-be) [![twinsclub](https://organizer.star-tracking.be/hubfs/Imported%20sitepage%20images/Collaboration3.e1a6dfdb.jpg "twinsclub")](https://www.twinsclub.be/) [![Sportgemeente de haan](https://organizer.star-tracking.be/hubfs/Imported%20sitepage%20images/Collaboration2.7ac1d58c.jpg "Sportgemeente de haan")](https://www.dehaan.be/) [![Schermafbeelding 2023-08-18 120138](https://organizer.star-tracking.be/hs-fs/hubfs/Schermafbeelding%202023-08-18%20120138.png?width=594&height=402&name=Schermafbeelding%202023-08-18%20120138.png "Schermafbeelding 2023-08-18 120138")](http://www.lmml.be/nl) [![Schermafbeelding 2023-08-18 115943](https://organizer.star-tracking.be/hubfs/Schermafbeelding%202023-08-18%20115943.png "Schermafbeelding 2023-08-18 115943")](https://www.depanne.be/nl/team-sport) ## Meer te weten komen over ons aanbod? We helpen je graag verder en vertellen je met plezier over al onze producten en diensten tijdens een persoonlijk gesprek. Alle vragen zijn welkom per mail. [Contact](https://organizer.star-tracking.be/contact?hsLang=en-be) ![Johan-Kindt-square](https://organizer.star-tracking.be/hubfs/Johan-Kindt-square.png) **"Twins club is een tevreden partner van Star-Tracking. We rekenen voor onze 4 wedstrijden telkens weer op een professionele en aangename samenwerking voor inschrijvingen en tijdsregistratie."** - Johan Kindt, eigenaar Twins Club Bredene ![logo-4183508857](https://organizer.star-tracking.be/hubfs/logo-4183508857.png) **"Met Star-Tracking heb je een betrouwbare partner. Bij de eerste organisatie van ons evenement gaven ze ondersteuning op vele vlakken door het delen van expertise van sportevenementen."** - Katrien Nuytten, sportfunctionaris Stad Menen ![Schermafbeelding 2023-08-30 135559](https://organizer.star-tracking.be/hubfs/Schermafbeelding%202023-08-30%20135559.png) **"Star-Tracking heeft ons sportevenement op een professionele en vakkundige manier georganiseerd. De nauwkeurige tijdsregistratie en het gebruiksvriendelijke inschrijvingsplatform hebben ons geholpen om een soepel en succesvol evenement neer te zetten."** -Ann Crombé, Event manager VLESP [![wcup-logo](https://organizer.star-tracking.be/hubfs/Imported%20sitepage%20images/wcup-logo.svg)](https://organizer.star-tracking.be/partners?hsLang=en-be) [![logo-mylaps](https://organizer.star-tracking.be/hubfs/Imported%20sitepage%20images/logo-mylaps.svg)](https://organizer.star-tracking.be/partners?hsLang=en-be) [![IM22_70.3_Knokke_Heist_Logo_Pos](https://organizer.star-tracking.be/hubfs/Imported%20sitepage%20images/IM22_70.3_Knokke_Heist_Logo_Pos.png)](https://organizer.star-tracking.be/partners?hsLang=en-be) [![Screenshot 2023-06-16 at 12.24.07](https://organizer.star-tracking.be/hubfs/Screenshot%202023-06-16%20at%2012.24.07.png)](https://organizer.star-tracking.be/partners?hsLang=en-be) [![Schermafbeelding 2023-08-30 140240](https://organizer.star-tracking.be/hs-fs/hubfs/Schermafbeelding%202023-08-30%20140240.png?width=1429&height=1000&name=Schermafbeelding%202023-08-30%20140240.png)](https://www.wave-agency.com/) ![logo-footer.1315b670](https://organizer.star-tracking.be/hs-fs/hubfs/Imported%20sitepage%20images/logo-footer.1315b670.jpg?width=100&height=118&name=logo-footer.1315b670.jpg "logo-footer.1315b670") #### Vind events - [Running](https://www.star-tracking.be/homepage) - [Racefiets](https://www.star-tracking.be/homepage) - [MultiSport](https://www.star-tracking.be/homepage) - [Trail running](https://www.star-tracking.be/homepage) - [Mountainbike](https://www.star-tracking.be/homepage) - [Andere](https://www.star-tracking.be/homepage) #### Organiseer events - [Meer info](https://organizer.star-tracking.be) - [Aanvraag timing](https://organizer.star-tracking.be/offerte) - [Aanvraag inschrijvingsmodule](https://organizer.star-tracking.be/event-inschrijvingsplatform) #### Over ons - [Missie](https://organizer.star-tracking.be/missie) - [Contact](https://organizer.star-tracking.be/contact) - [Jobs](https://organizer.star-tracking.be/jobs) [Follow us on Facebook](https://www.facebook.com/startrackingBE) [Follow us on Instagram](https://instagram.com/star_trackingbe/) © Star-Tracking 2013-2025 -[Privacy Policy](https://www.star-tracking.be/policy) Met de steun van ![undefined](https://organizer.star-tracking.be/hubfs/undefined.jpeg "undefined")